Once your IT infrastructure is up and running, we give you the peace of mind that it is robustly protected against malicious cybercrime and accidental data loss, as well as the reassurance that if anything does go wrong, expert guidance is on hand immediately.
Through our security and support services we offer an array of proactive approaches to keep your IT infrastructure safe and secure, and to support your personnel through anything from simple user queries, to full-scale incident response.
IT Support Service
Whatever the size of your business and the levels of technical expertise of your personnel, we offer tailored IT support to suit. From simple quick-fixes for individual computer and printer problems, to complex issue resolution, we cover all eventualities. Our fully managed service includes unlimited IT support, both remotely and onsite, and covering all third-party software and hardware liaison as required.
Alternatively, our proactive support monitors your infrastructure on an ongoing basis, reducing downtime by managing support issues before they escalate, and with extra helpdesk and onsite support as required. Build your own unique service package, with guaranteed service level agreement response times and quarterly audit reporting, ensuring optimum performance of your IT infrastructure with minimal stress.
IT Security
Our approach to IT security is considered, comprehensive, and utterly bespoke to your unique infrastructure. From audits and reviews of your existing IT security, to the design and recommendation of new solutions, through procurement, installation and configuration to ongoing management, monitoring and protection support, we offer a full end-to-end security service. Your systems and data are protected from both malicious interception and accidental loss, giving you the peace of mind to focus on your day-to-day operations.
Disaster Recovery & Backup
Whilst prevention is always better than cure, sometimes the worst happens. From malicious cyberattacks to disasters such as fire or flood, various events can have a devastating impact on your IT infrastructure and consequently your business operations, your revenue and your reputation. Our IT recovery and backup solutions ensure that in the wake of such an incident you can restore normal service as rapidly as possible, minimising data loss and system damage and fully understanding the nature of the incident itself.
We cover backups of all systems and data, both onsite and in virtualised environments. We ensure business continuity through highly available or redundant storage and server systems, and we deliver remote monitoring, testing, management and support of your recovery platforms.
A Range of Services
Full IT Security Coverage
We cover your whole range of needs: from audits, reviews, designing or recommending solutions, through to procurement, installation, configuration, to on-going management, monitoring and protection support.
What We Cover
- Protection for servers, laptops, desktop computers, network infrastructure and email systems
- Audit and advice on data safeguarding
- User management and policy implementation
- Protection against data theft
- Administration and configuration of file system security and permissions
- Anti-spam and anti-virus
- Email filtering
- Universal threat management (UTM)
- Securing desktop computers or servers
- Management of updates and patches
- Managing access rights to data and information
- Web access and content filtering
- SSL and certificates
- Wireless security
- VPN and mobility
- Cloud, hybrid and on-premise systems
- Firewalls
- Remote monitoring and event-driven management
