IT Support

We offer a full range of IT support services to businesses of all sizes and levels of technical expertise.  We can also offer additional IT support to your IT team, whether remotely, on site or for training.

Our support team offers a fast, friendly and efficient service at the level that suits your requirements best.

Pay as you go IT support

Ideal if your team occasionally needs IT support for a particular project, additional resource or emergency cover. You pay for the services you need, there’s no monthly contract and no need to block book.

What it covers:

  • Remote or in-house IT support, white labelled if required
  • Hosted and virtual servers
  • Workstation support
  • Project management
  • Network and communications infrastructure

Pro-active IT support

We monitor and maintain network performance, reducing downtime by managing IT issues before they escalate. We’ll plan your IT infrastructure so it grows in tandem with your business.

What it covers:

  • Remote monitoring service
  • IT facilities management – a dedicated engineer to maintain your network
  • IT planning for future growth
  • IT asset tracking, so you’re aware of the status of each element

Fully managed IT support

If you prefer to outsource your IT to us, we’ll provide unlimited remote support across all issues, onsite engineer time, constant monitoring and consultancy as and when you require. Our team will become a valued asset to your business and it is more cost-effective that running your own IT department.

What it covers:

  • Unlimited onsite or remote IT, telephone and email support
  • Preventative maintenance and updates
  • 24/7 monitoring and alerts
  • Optional monthly service delivery
  • Online client portal and a dedicated account manager
  • Consultancy and advice

Click here for further information on our Managed IT services.

24/7 monitoring

This service ensures your IT systems run efficiently and safely, with early warning of potential problems such as outages by monitoring your hardware and software, automating software and security updates. We’ll notify you of key events and manage everything else to avoid information overload.

What it covers:

  • We scan servers, laptops, workstations and networks to provide early warning of potential problems
  • We apply all security patches and software updates automatically at convenient time
  • Audit hardware and software and configure necessary software components
  • Real time monitoring backup, data storage and network infrastructure for efficiency