IT Support Service

We offer a full range of IT support services to businesses of all sizes and levels of technical expertise.  We can also offer additional IT support to your IT team, whether remotely, on site or for training.

Curve IT have a friendly and knowledgeable team to resolve all your IT issues from complex server set-ups to simple quick fixes to printers and computers.

Our Fully Managed service includes unlimited IT Support, both remotely and onsite at your premises, for your network, desktops, laptops, Mac’s and servers. We also liaise with 3rd party software and hardware suppliers on your behalf to ensure they conduct any relevant upgrades and address issues promptly. This level of IT Support is suitable for businesses whose operation is dependent on their IT.

Our Proactive Support is for those companies that wish to have their IT monitored and managed but who wish to pay for IT Support helpdesk and onsite support on a chargeable basis.

Our support team offers a fast, friendly and efficient service at the level that suits your requirements best.

Fully Managed IT Support

If you prefer to outsource your IT to us, we’ll provide unlimited remote support across all issues, onsite engineer time, constant monitoring and consultancy as and when you require. Our team will become a valued asset to your business and it is more cost-effective that running your own IT department.

What it covers:

  • Unlimited onsite or remote IT Support, helpdesk and email support
  • Scheduled preventative firewall maintenance and updates
  • 24/7 performance monitoring and alerts for servers and network including anti-virus and back-up
  • Windows patch management
  • License and asset management
  • 3rd party supplier liaison
  • Managed anti-virus AV Defender
  • WiFi monitoring and management
  • Computer and device management
  • Quarterly audit and reporting
  • Guaranteed service level agreement response times
  • IT consultancy and advice

Proactive IT Support

We monitor and maintain network performance, reducing downtime by managing IT support issues before they escalate. We’ll plan your IT infrastructure so it grows in tandem with your business.  We offer pre-paid 10 hour bundles of IT Support for our helpdesk and onsite service.

What it covers:

  • Scheduled preventative firewall maintenance and updates
  • 24/7 performance monitoring and alerts for servers and network including anti-virus and back-up
  • Windows patch management
  • License and asset management
  • Computer and device management
  • Quarterly audit and reporting
  • Guaranteed service level agreement response times
  • IT consultancy and advice

24/7 Monitoring

This service ensures your IT systems run efficiently and safely, with early warning of potential problems such as outages by monitoring your hardware and software, automating software and security updates. We’ll notify you of key events and manage everything else to avoid information overload.

What it covers:

  • We scan servers, laptops, workstations and networks to provide early warning of potential problems
  • We apply all security patches and software updates automatically at a convenient time
  • Audit hardware and software and configure necessary software components
  • Real time monitoring backup, data storage and network infrastructure for efficiency

 

Download Curve IT Services & Support brochure.