New IT Support Clients

Travel Nation and Rickshaw Travel

We are delighted to have been appointed as IT Support provider to two travel companies based in Brighton; Travel Nation, who specialise in round-the-world adventures; and Rickshaw Travel, who specialise in authentic and immersive experiences. Both companies provide amazing and inspiring personalised holidays for their highly-complimentary clients.  We’re now aiming to provide their employees with a similar standard of customer service.

The two companies were previously supported by one shared in-house IT technician.  As both businesses flourish and grow, their IT strategy and infrastructure needs to adapt. They now require the broader skills and expertise of a managed IT service provider who can not only deliver their IT support but can also assist them with IT projects.

Our initial discussion with both companies involved understanding their business, their culture and their people, in addition to their IT infrastructure.  From this information-gathering exercise we can complete the on-boarding process and start to advise on their business and IT goals moving forward.

Curve IT Support Service

We follow a specified process when we welcome new clients which starts with an on-site audit of existing IT systems. Then follows the on-boarding stage, where we establish and execute a detailed plan of action to move the clients IT systems into our IT management service, ensuring minimal disruption to business operations.  We conduct an analysis and follow-up meeting with the client soon after the transition has taken place to ensure that all systems are functioning in their optimal manner.

IT is critical to the operation of Travel Nation and Rickshaw Travel so we provide them with a Fully Managed IT Support service which includes:

  • IT Support helpdesk (unlimited remote and on-site IT support)
  • Monitoring and alerting systems
  • Asset and license management
  • Backup and anti-virus
  • Any further service requests

Read more about our IT Services and IT Support.

Feedback

We’ve really enjoyed getting to know both the teams at Travel Nation and Rickshaw Travel, and the fact that we’re all neighbours in New England House, Brighton, means we can borrow the odd cup of sugar from each other too!

Here’s a couple of comments we’ve already received about our service:

“I feel that our IT needs are in very safe hands with Curve. They handled a complex but well-planned transition of all our IT needs when we came on board and made the process much more simple than we anticipated. They are a friendly team and highly professional, so we have a very happy team!” – Jonny Goodall, Commercial Director | Travel Nation

“I just made my first call to Curve IT as my PC kept saying it was out of disc space. They logged straight on and got me all fixed and sorted really quickly… very impressive” – Paula | Rickshaw Travel

 

Travel Nation | Curve IT Support client

 

 

Based in Brighton, Travel Nation creates trips of a lifetime. Their expertise in building complex multi-stop and round the world flight itineraries means they can create any itinerary imaginable, anywhere in the world. From simple adventures to fully tailor-made round the world holidays, every trip is designed to suit each traveller’s style and budget.

Travel Nation’s team of experienced and well-travelled round the world specialists put together every trip and can offer first-hand recommendations from their own travels. Working closely with each traveller, they offer a completely personalised service from initial planning, through to booking and travelling.

travelnation.co.uk

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Rickshaw Travel

Rickshaw Travel is an independent tour operator based in sunny Brighton. They’re all about offering enriching, immersive holidays that take travellers to the heart of a destination and its local communities; providing authentic experiences where everybody benefits.

‘Make it Meaningful’ is the core ethos behind the company; both in the office and across their 24 destinations. As well as looking after its travellers, Rickshaw puts people first in all aspects of the business: from guides and porters to partners, local projects and its Brighton team. They even won Employer of the Year and Overall Business of the Year at the 2016 Brighton and Hove Independent Business Awards.

rickshawtravel.co.uk

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POSTED ON 17/07/2017 IN CATEGORY / IT Support, News